Shipping Policy

Durvela ships composters and accessories throughout Canada, the United States, and internationally.

Canada and the United States

Fully assembled Durvela composters are secured to shipping pallets and transported by LTL freight. After dispatch, orders normally arrive within 6–11 days, depending on the destination, carrier availability, and freight service.

Delivery arrangements vary by model:

• Residential deliveries of the Durvela 120 and Durvela 300 include liftgate service. The carrier will lower the pallet to the ground at the curb.

• All Durvela 900 and Durvela 2000 deliveries require a suitable forklift with properly rated fork extensions to unload the oversized pallet from the freight truck.

• Commercial deliveries require suitable unloading equipment and sufficient access for the delivery vehicle.

Curbside delivery does not include moving the composter to its installation location, removing it from the pallet, or placing it on its foundation unless those services are specifically included in the customer’s quotation.

Customers are responsible for confirming site access and arranging any equipment required to move the composter safely beyond the carrier’s delivery point.

International Shipping

International composters are generally shipped palletized by surface freight to the nearest suitable major port. Transit normally takes approximately 30–45 days, depending on the destination, carrier schedule, customs clearance, port congestion, and local delivery arrangements.

Delivery availability may vary by country, port access, import restrictions, and local freight services.

Shipping Costs

Shipping costs depend on the product, destination, delivery type, and freight requirements. The applicable shipping charge will be provided before the order is finalized.

Additional services—such as limited-access delivery, liftgate service, appointment delivery, remote-area delivery, port handling, storage, customs clearance, or final-site delivery—may result in additional charges where applicable.

Customs, Duties and Import Charges

International shipments may be subject to customs duties, import taxes, brokerage charges, port fees, storage charges, inspection fees, or other government- or carrier-imposed costs.

Unless otherwise stated in the customer’s quotation, these charges are the customer’s responsibility.

Customers are responsible for confirming local import requirements and ensuring that the shipment can be legally imported into the destination country.

Local Delivery

For overseas orders, Durvela can typically help arrange delivery from the destination port to the customer’s location. Customers may also arrange customs clearance and local delivery through their own customs broker, import broker, or freight provider.

Final delivery remains subject to local access, unloading-equipment, and site requirements.

Delivery Preparation

Before delivery, customers should:

• Prepare a firm, level foundation for the composter.

• Confirm the final installation location and orientation.

• Verify that the delivery route has sufficient width, height, turning space, and ground stability.

• Arrange a forklift and properly rated fork extensions where required.

• Plan how the palletized composter will be moved from the carrier’s delivery point to its final location.

• Review the Durvela delivery, installation, and site requirements.

The freight driver is not responsible for installation, final placement, removal from the pallet, or equipment beyond the delivery service stated in the order.

Receiving and Inspection

Inspect the composter, pallet, wrapping, and visible components before accepting delivery.

If damage is visible:

1. Photograph the shipment and affected areas.

2. Describe the damage on the carrier’s delivery receipt or bill of lading before signing.

3. Retain all shipping materials.

4. Contact Durvela promptly with the order number, photographs, and a description of the damage.

Do not cut securing straps until the pallet is stable in a suitable staging or installation area. Do not tip, drag, or attempt to move the shipment with undersized equipment.

Order Processing

Orders are normally prepared for shipment within 2–3 business days. Delivery estimates begin after the order has been dispatched.

All transit times are estimates rather than guaranteed delivery dates. Delivery may be affected by the destination, carrier availability, customs processing, weather, port conditions, remote-area access, or other circumstances outside Durvela’s control.

Questions About Shipping

For shipping questions or a destination-specific estimate, contact Durvela at hello@durvela.com, call 1-866-387-8352, or use the Durvela contact page.